FAQ
Questions we are actually asked
Answered without marketing language. Anything not covered here reaches a person at checkout@norarisvault.shop.
Ordering and delivery
What does delivery cost and how long does it take?
Free on orders of ₹1,499 and above, otherwise a flat ₹59 anywhere in India. We pack within 1–2 business days in Hyderabad and transit runs 3–8 business days — roughly three to five days to a metro, five to eight further out. Door to door, plan for 4–10 business days.
How can I pay?
UPI in advance, or Cash on Delivery. Cards are not accepted — no credit card payments, no debit card payments, and no PayPal.
How do I track my order?
A tracking link is emailed and texted to you on the day of dispatch. Courier scans can lag a day, especially over a weekend.
Returns and problems
Can I return a diffuser I have changed my mind about?
Yes, within 10 days of delivery, provided it is unused and still in its original packaging with the invoice. Full conditions are on the Refund and Returns Policy page.
What if it arrives broken or does not switch on?
Film the unboxing, then tell us within 48 hours. We replace it or refund it in full and we pay the return shipping. To be clear about what that is: a replacement route for a unit that arrived damaged or dead, not a six-month or manufacturer warranty, and we do not claim to offer one.
Living with a diffuser
How much water and oil does a unit take?
Tank size is printed on each product page — most of our ultrasonic units sit between 100 ml and 500 ml. Use clean room-temperature water to the fill line and three to five drops of oil per 100 ml. More oil does not make the scent stronger; it makes the mist head gum up faster.
How do I keep one working?
Empty the tank if it will sit unused more than a day, wipe the ceramic disc with a cotton bud weekly, and run a tank of water with a teaspoon of white vinegar monthly to clear mineral scale. Reed diffusers want their sticks flipped every few days and refilling every eight to ten weeks.
Do the oils come with the diffuser?
No. Every unit is sold on its own so you choose your own blend rather than pay for a bundled bottle you may not like. Reed sets are the exception — those ship with fragrance and reeds.
Do you have a shop I can visit?
No — we are online only, with no walk-in counter. Everything is packed and dispatched from our Hyderabad, Telangana workspace, and we answer during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays.