Returns
A window you can actually use
Scent is personal in a way most homeware is not. A blend one person finds calming another finds cloying, and no photograph tells you which you will be. So the window below is genuinely usable and the conditions are written plainly rather than buried.
10 days
From the day the parcel is delivered, to tell us you want to return.
7 business days
After the returned unit is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to checkout@norarisvault.shop inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
The unit must come back unused and in its original packaging, with reed bundles or ceramic inserts still sealed, tags intact and the invoice included. Diffusers are electrical goods that sit in a bedroom — we cannot resell one that has had oil and water through it, and we will not pass it to another customer as new.
What we cannot take back
- units that have been filled, run or plugged in beyond a first power-on test
- reed sets, oils or fragrance refills once the bottle seal is broken
- personalised or engraved pieces made to your order
- clearance and final-sale items, marked as such on the product page
- gift cards
- anything returned without its original box, inner packing or invoice
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the unit is back and has passed inspection the refund is approved and processed within 7 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.